REQ_25038435 Customer Engineer / Senior Customer Engineer at WNC Corporation

Job Description:

Latest job information from WNC Corporation for the position of REQ_25038435 Customer Engineer / Senior Customer Engineer. If the REQ_25038435 Customer Engineer / Senior Customer Engineer vacancy in Milpitas matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at WNC Corporation for the position of REQ_25038435 Customer Engineer / Senior Customer Engineer below matches your qualifications.

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Duties and responsibilities

• Support product technical acceptance and certification process
• Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s as well as customer’s KPI
• Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
• Ensure high system level product quality/performance and out-of-the box user experience
• Support field test as necessary
• Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
• Provide and improve automation test items request to improve efficiency and reduce human intervention time
• Engaging with product group in L2 and L3 level problem escalation
• Frequent vendors and customer meetings and visits for product feedback and future opportunities
• Provide technical post-sales support to R&D team
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
• Adhere to bug tracking process per corporate product development lifecycle

Requirements and qualifications

• BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
• Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
• Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
• Able to demonstrate scripting skills in shell, and batch scripts
• Team player being able to adapt to multicultural environment
• Willingness to learn and explore new technologies
• Big plus with experience in wireless and wired telecommunication industry
• Hands on testing with DOCSIS 3.1 and later
• Hands on testing with Fiber
• Hands on debugging with Video Streaming commercial devices
• Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
• Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
• Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
• Willing and able to travel
• Ability to work in a team as well as an individual contributor when necessary
• Out of the box thinking. Critical thinker and problem-solving skills
• Ability to provide alternative solutions to achieve goals in a dynamic environment
• Analytical skills & attention to details
• Ability to work under pressure and maintain deadlines
• Good time-management skills
• Great interpersonal and communication skills

Job Info:

• Company: WNC Corporation
• Position: REQ_25038435 Customer Engineer / Senior Customer Engineer
• Work Location: Milpitas
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information REQ_25038435 Customer Engineer / Senior Customer Engineer at the office Milpitas above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.