| Position | Senior Director, Strategy and Operations |
| Posted | 21 Feb 2026 |
| Expired | 23 Mar 2026 |
| Company | Decagon |
| Location | San Francisco | US |
| Job Type | Full Time |
Latest job information from Decagon for the position of Senior Director, Strategy and Operations. If the Senior Director, Strategy and Operations vacancy in San Francisco matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Decagon for the position of Senior Director, Strategy and Operations below matches your qualifications.
Overview
About Decagon: Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables enterprises to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re backed by investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
About The TeamDecagon’s Customer org turns enterprise commitments into durable customer outcomes. The Strategy and Operations team is responsible for the efficiency and operationalization of our Customer org. They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers.
About The RoleAs Senior Director, Customer Strategy & Operations, you will own the strategy, cadence, and operational infrastructure that powers Decagon’s post-sales execution at scale. You’ll act as the operational backbone for deployment and steady-state delivery—standardizing how we launch complex enterprise customers, improving visibility and forecasting across teams, and partnering with Sales/GTM to ensure deals are scoped for success before they close.
This is a senior, in-office leadership role with broad cross-functional influence. You’ll lead and grow a high-impact internal team, drive company-critical initiatives spanning Product, Engineering, Sales, and Customer Success, and build repeatable systems that increase launch predictability, reduce downstream risk, and improve customer outcomes as Decagon scales rapidly.
In this role, you will
10+ years of experience with director-level scope in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions. Demonstrated ability to diagnose ambiguous problems, drive structured workstreams, and influence senior stakeholders. Experience scaling a post-sales, CX, or delivery organization during hypergrowth—building playbooks, operating cadences, and resourcing/capacity planning systems. Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor. Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.
Even better if you have$270K – $350K + Offers Equity
#J-18808-LjbffrAfter reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Director, Strategy and Operations at the office San Francisco above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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